Here's Why Chick-fil-A Employees Never Say 'You're Welcome'

f you've ever been to Chick-fil-A, and there's a good chance you have--even if you prefer Hawaiian food—you probably noticed that when customers say "thank you," employees say "my pleasure." Since "you're welcome" has always been my go-to response, I had to know more!
How it became store Chick-fil-A culture
Legend says the chain's founder, Truett Cathy, got the idea while staying at the Ritz Carlton. When he said "thank you" to a hotel employee, the employee replied, "my pleasure." Cathy thought those two small words made the Ritz Carlton stand apart as a luxury establishment. He wanted to bring that feel to his own restaurants, and the rest is history!

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